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GET/v1/inbox/conversations· 43 operations

DMs, comments and reviews from every account in one inbox.

Messages from Instagram, Facebook, WhatsApp, Telegram, X, Bluesky, Slack, iMessage and SMS arrive in one list, next to comments and Google Business reviews. Reply from the dashboard, the API or your agent.

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Inbox · All accounts

Marta López

WhatsApp · +34 600 000 000

Example
Hi! Is the 7pm slot still free on Friday? We are four people.
It is. Shall I book it for four under Marta?
Yes please, thank you!
Read 19:04
Reply on WhatsApp…

What you can do

Unified inbox, in detail.

One conversation model
Every channel uses the same conversation and message shapes, so one screen or one worker handles them all.
Rich replies
Send text, images, files, buttons and quick replies where the channel supports them, plus typing indicators and reactions.
Comments and reviews too
Reply to comments on your posts and to Google Business and Facebook reviews from the same inbox.
Search, labels and archive
Find a thread by contact or text, archive what is done, and keep message requests separate.
Webhooks as they happen
message.received, comment.received and review events let you build an inbox that updates in real time.

The API

One request away.

Every Pozy feature is an API call first. The dashboard and the MCP server use the same endpoints you do.

Works with

Full reference in the docs
Reply in a conversation
curl https://api.pozy.ai/v1/inbox/conversations/conv_8f2c/messages \
  -H "Authorization: Bearer $POZY_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ "accountId": "acc_ig_01",
        "message": "Thanks! Your order ships tomorrow morning." }'

Questions

Good to know.

What do I pay for unified inbox?
Every Pozy account includes it. You pay per connected account: the first 2 are free, then $6 each for accounts 3 to 10, $3 each for 11 to 100 and $1 each from 101, per month. On top of that: Outbound messages are free up to 10,000 a month, then $1 per 10,000. X API calls pass through at X's own rate with no markup: $0.015 per post and $0.20 for a post with a link, $0.005 per read. Every rate is on the pricing page.
Can my AI agent use this?
Yes. Everything here is available through the Pozy MCP server at https://mcp.pozy.ai/mcp, with the permissions you approve when you sign in.

Often used with

Comments

Reply to, hide and moderate comments.

GET /v1/inbox/comments· 13 ops

Direct messages

Send and receive DMs on every channel.

POST /v1/inbox/conversations/{id}/messages· 33 ops

Comment-to-DM

A keyword in the comments sends a DM.

POST /v1/comment-automations· 6 ops

Workflows

Visual conversation flows on any channel.

POST /v1/workflows· 44 ops

Connect your first 2 accounts free.

No trial clock, every feature on, and no card unless you connect X. Add more accounts when you are ready.

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