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POST/v1/inbox/conversations/{id}/messages· 33 operations

Send and receive direct messages where people already talk.

Instagram, Messenger, WhatsApp, Telegram, X, Bluesky, Slack, iMessage and SMS conversations share one API. Contacts, tags and custom fields keep track of who is who.

Start freeRead the docs
Inbox · All accounts

Marta López

WhatsApp · +34 600 000 000

Example
Hi! Is the 7pm slot still free on Friday? We are four people.
It is. Shall I book it for four under Marta?
Yes please, thank you!
Read 19:04
Reply on WhatsApp…

What you can do

Direct messages, in detail.

Every message type
Text, media, buttons, quick replies and WhatsApp templates, with delivery and read events.
Contacts with fields
Tag contacts, store custom fields and import lists, keyed by the channel they write from.
Edits, reactions and requests
Edit or delete messages where the channel allows it, react, and handle message requests on Instagram and Facebook.
Hand a thread over
Pass a conversation to a human, a workflow or your own bot, and take it back when they are done.

The API

One request away.

Every Pozy feature is an API call first. The dashboard and the MCP server use the same endpoints you do.

Works with

Full reference in the docs
Start a conversation
curl https://api.pozy.ai/v1/inbox/conversations \
  -H "Authorization: Bearer $POZY_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{ "accountId": "acc_tg_01", "participantId": "481516234",
        "message": "Hi Marta, your table for four is confirmed for 21:00." }'

Questions

Good to know.

What do I pay for direct messages?
Every Pozy account includes it. You pay per connected account: the first 2 are free, then $6 each for accounts 3 to 10, $3 each for 11 to 100 and $1 each from 101, per month. On top of that: Outbound messages are free up to 10,000 a month, then $1 per 10,000. X API calls pass through at X's own rate with no markup: $0.015 per post and $0.20 for a post with a link, $0.005 per read. Every rate is on the pricing page.
Can my AI agent use this?
Yes. Everything here is available through the Pozy MCP server at https://mcp.pozy.ai/mcp, with the permissions you approve when you sign in.

Often used with

Unified inbox

DMs, comments and reviews in one place.

GET /v1/inbox/conversations· 43 ops

Workflows

Visual conversation flows on any channel.

POST /v1/workflows· 44 ops

WhatsApp API

Templates, broadcasts, flows and inbox.

POST /v1/whatsapp/templates· 102 ops

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