Inbox

The inbox gathers every conversation and every public reaction to your content into one model. DMs from Instagram, Facebook, X, WhatsApp and the rest become conversations with messages. Replies under your posts become comments. Google and Facebook ratings become reviews. Tags of your account elsewhere become mentions. You read and answer all of them with the same endpoints, whatever the platform.

#What each platform supports

Reddit closed its API to third-party apps, so Reddit messages and comments stop syncing until access returns. Telegram and Discord are coming soon and cannot be connected yet; once Discord opens, its bot will send DMs but not read replies (see Discord). Platform pages list the exact limits, for example Instagram and WhatsApp.

#How the pieces fit

• A conversation belongs to one connected account, and the account belongs to a profile. Filter by profileId to get one customer's inbox, or by accountId for one account.
• A contact is the person behind one or more conversations, with tags and custom fields. See Contacts.
• Every send from automations is attributed: message.sent webhooks carry sentVia (human, api, broadcast, sequence, workflow, comment_automation, bulk-api) plus the ids of what sent it.

#Build on webhooks, not polling

The fastest and cheapest inbox is written by webhooks and read from your own database. Polling every conversation burns through your rate limit and still lags.

#Account errors inside list responses

List endpoints aggregate many accounts at once. When one account fails (an expired token, a platform outage), the rest still return. Check meta:

{
  "meta": {
    "accountsQueried": 3,
    "accountsFailed": 1,
    "failedAccounts": [{ "accountId": "6650c1e2a3b4c5d6e7f80a22", "platform": "instagram", "error": "The account needs to be reconnected", "code": null, "retryAfter": null }]
  }
}

An account in failedAccounts usually needs to be reconnected. See Account health.

#In this section

#Webhook events