# Ask a support question

Asks a support question.

```http
POST https://api.pozy.ai/v1/support/runs
```

- Area: Workspace / Support Assistant
- Auth: Authorization: Bearer pz_live_...

## Header parameters

- `Idempotency-Key` (string)

## Request body

Content type: `application/json`

- `message`, string, required: 1 to 10000 characters
- `threadId`, string
- `context`, object
  - `postId`, string
  - `accountId`, string
  - `profileId`, string
  - `requestId`, string: Up to 128 characters. Matches `^[\w.-]{1,128}$`
- `maxCostUsd`, number: Default `3`. 0.5 to 3

## Example request

```bash
curl -X POST "https://api.pozy.ai/v1/support/runs" \
  -H "Authorization: Bearer $POZY_API_KEY" \
  -H "Idempotency-Key: $(uuidgen)" \
  -H "Content-Type: application/json" \
  -d '{
  "message": "Hello from Pozy"
}'
```

```ts
import { randomUUID } from "node:crypto";

const res = await fetch("https://api.pozy.ai/v1/support/runs", {
  method: "POST",
  headers: {
    Authorization: `Bearer ${process.env.POZY_API_KEY}`,
    "Idempotency-Key": randomUUID(),
    "Content-Type": "application/json",
  },
  body: JSON.stringify({
    message: "Hello from Pozy"
  }),
});
const data = await res.json();
if (!res.ok) throw new Error(data?.error ?? `Request failed with status ${res.status}`);
console.log(data);
```

```python
import os
import requests

resp = requests.post(
    "https://api.pozy.ai/v1/support/runs",
    headers={"Authorization": f"Bearer {os.environ['POZY_API_KEY']}"},
    json={
        "message": "Hello from Pozy",
    },
    timeout=30,
)
resp.raise_for_status()
print(resp.json())
```

## Response 202

- `runId`, string, required
- `threadId`, string, required
- `status`, string, required: One of `queued`
- `pollAfterSeconds`, integer, required

```json
{
  "runId": "6e3431a916a6bb08fe30481d",
  "threadId": "60186572e25ff711298bf12e",
  "status": "queued",
  "pollAfterSeconds": 1
}
```